Refund policy
THE EXTREME PRINT LAB LLC
MASTER TERMS & CONDITIONS OF SALE
Effective Date: 1-01-2026
Phoenix, Arizona & the entire United States
These Terms & Conditions (“Agreement”) govern all transactions with The Extreme Print Lab LLC (“Company”). By placing an order, approving artwork, submitting payment, or accepting delivery, Customer agrees to be legally bound by this Agreement.
1. CUSTOM MANUFACTURE – FINAL SALE
All products produced by the Company are custom-manufactured to Customer specifications.
ALL SALES ARE FINAL once production begins.
No returns, refunds, exchanges, or cancellations will be accepted except in cases of verified manufacturing error as defined herein.
2. ARTWORK APPROVAL = LEGAL AUTHORIZATION TO PRODUCE
Customer approval of any digital proof, mockup, invoice, or production layout constitutes:
• Full acceptance of spelling, design, colors, size, placement
• Authorization to manufacture custom goods
• Confirmation that Customer owns or has rights to use submitted artwork
The Company is not responsible for errors contained in approved artwork.
Customer assumes full liability for trademark, copyright, or intellectual property infringement claims arising from submitted designs.
3. LIMITED PRODUCTION DEFECT WARRANTY
Company will reprint or replace goods only if:
• Product materially deviates from approved proof
• Incorrect garment was used due to Company error
• Verified manufacturing defect exists
Claims must be submitted within 3 business days of delivery with photographic evidence.
Failure to report within 3 business days constitutes acceptance of goods.
Company reserves sole discretion in determining remedy (reprint, credit, or refund).
4. INDUSTRY VARIANCE ACKNOWLEDGEMENT
Customer acknowledges that:
• Color variations between screens and print are normal
• Pantone matching is not guaranteed unless contracted
• Placement tolerance ±1 inch is industry standard
• Garment dye lots may vary
• Over/under runs up to 5% are standard
These do not constitute defects.
5. DTF TRANSFERS & GANG SHEETS – STRICT POLICY
All DTF sales are final.
Company is not liable for:
• Improper heat press application
• Incorrect temperature, time, or pressure
• Operator error
• Customer-submitted low resolution artwork
Application instructions are provided as guidelines only.
6. PAYMENT TERMS
Full payment is required before production unless otherwise agreed in writing.
Orders exceeding $5,000 may require staged payments and/or personal guarantee.
Chargebacks or payment disputes on custom orders will be aggressively contested with documented proof approval.
Customer agrees that approval of artwork and invoice constitutes authorization of payment.
7. CANCELLATIONS
Orders may only be canceled before materials are ordered or production begins.
If cancellation occurs after production start, Customer remains liable for:
• Materials
• Labor
• Setup fees
• Administrative costs
8. INTELLECTUAL PROPERTY PROTECTION
All proprietary processes, pricing, mockups, artwork enhancements, and production methods remain property of The Extreme Print Lab LLC.
Customer may not:
• Reverse engineer prints
• Replicate layouts for competitor production
• Distribute Company-created artwork without permission
9. NON-CIRCUMVENTION
Customer agrees not to:
• Contact Company vendors
• Bypass Company to source decorated goods
• Solicit Company production partners
Violation may result in legal action and damages.
10. INDEMNIFICATION
Customer agrees to indemnify and hold harmless The Extreme Print Lab LLC, its officers, managers, employees, and affiliates from:
• Intellectual property claims
• Trademark disputes
• Copyright violations
• Business loss claims
• Resale liability
11. LIMITATION OF LIABILITY
Company’s total liability shall not exceed the amount paid for the specific order in dispute.
Under no circumstances shall Company be liable for:
• Lost profits
• Lost business
• Brand damage
• Consequential or incidental damages
12. FORCE MAJEURE
Company is not liable for delays caused by:
• Supply chain disruption
• Shipping carrier delays
• Acts of God
• Government action
• Labor shortages
13. MANDATORY ARBITRATION
Any dispute arising under this Agreement shall be resolved exclusively through binding arbitration in Maricopa County, Arizona.
Customer waives right to jury trial.
Arbitration shall be conducted under Arizona law.
Prevailing party shall recover attorney fees and costs.
14. GOVERNING LAW
This Agreement shall be governed by the laws of the State of Arizona.
Venue shall be Maricopa County, Arizona.
15. ELECTRONIC ACCEPTANCE
Digital approval of artwork, invoices, estimates, email confirmation, or online checkout constitutes legally binding acceptance of these Terms.